FAQs
Frequently Asked Questions
Upon booking your appointment you will be asked to complete a registration questionnaire via email. Please complete the questionnaire prior to attending for your appointment. If you prefer to complete a paper registration form, please advise our reception team on arrival.
Please use our website to book an appointment online.
Alternatively, you can contact us by telephone and and our reception team will book you an appointment to suit your requirements.
We are unable to access your NHS records. It is therefore helpful if we can view your NHS app during the appointment.
Alternatively, you can ask your NHS GP surgery to provide you a printed summary of your record. Please allow your NHS GP practice sufficient time to process your request for this summary.
We do not provide emergency medical services or out of hours medical care.
If you are experiencing an emergency please call 999.
If you require out of hours medical care that cannot safely wait till we open, please call 999 or 111 as appropriate.
We encourage our patients to attend the clinic to access best care. In the event that a patient is too unwell to attend, we will consider requests for home visits on a case by case basis.
Patients are welcome to bring a friend or family member to their appointment to provide support, assistance and reassurance.
Your GP will offer a formal chaperone for all intimate examinations, and patients can request a formal chaperone to be present for any or all parts of the consultation, examination or treatment.
Yes, there is ample parking directly outside the clinic, including disabled parking.
We have disabled car parking directly outside the clinic, with level access into the building. All our consulting rooms are on the ground floor.
Should you have specific access needs, please contact our reception team so that we can make arrangements to best suit your needs.
At Delphi Wellness Clinic we can undertake any blood, urine or stool tests that our GPs consider necessary. We can also perform ECGs on site.
These tests are all subject to additional cost. Costs will be fully discussed with you and we will provide you with an itemised invoice before any tests are undertaken. Our test fees include a 15 minute results consultation with your GP.
We are able to refer you for X-ray, CT, MRI and ultrasound scans at local private or NHS hospitals. These are subject to a referral fee. The cost of the test itself will be directly payable to the hospital if you opt for a private referral.
At the time of the test, our GPs will book a follow up appointment to discuss your results. Our test fees include a 15 minute results consultation. Additional time is charged as per our fees page.
We are able to provide ongoing medication prescriptions within a GP consultation.
We believe that regular GP review is important to ensure that your medication remains safe and effective. Your GP will advise you on the review frequency, but this tends to range between 3-6 monthly. We will provide you with sufficient medication till your next planned review.
Should you run out of medication sooner than expected, please contact us via email or the contact us form on the website to advise us of this. We will need your full name, date of birth, the full medication name, tablet strength and dose, and the number of times you take the medication each day.
Prescriptions provided outside of an appointment are subject to a prescription fee.
Yes we can refer you to see a specialist.
We can make referrals both to the NHS or privately, and will discuss your options and preferences with you during your appointment.
There is a charge for referrals. Please see our Fees for more information
Our services are complementary to NHS care, and other NHS services such as national cancer screening programmes, for example, will communicate directly with your NHS GP. We advise that you continue your NHS GP registration.
Advance card payment is taken at the time of appointment booking.
All tests and referrals and other services are invoiced. Invoices can be paid by credit or debit card.
Please see our fees section for details of our prices.
Appointments can be cancelled online, by telephone, email or website contact form.
Please see our cancellation policy for further details.
GP consultations are confidential and we do not routinely communicate with your NHS GP.
There are times when we will recommend that we write to your NHS GP, for example if there are new regular medications, allergies or significant medical changes. We will, of course, discuss this with you and ask your permission before sharing information.
There are some exceptions to this, for example when seeing children and young people under the age of 16 years old, or if we have safeguarding or safety concerns.
In-person appointments allow for optimal communication and thorough physical examination where needed.
There are times when you will find remote consulting more convenient. For a straightforward problem where a physical examination is not needed, your GP can accommodate a telephone or video consultation.
Fees (link here to fees page) are the same for remote as for in-person consultations.
Difficulty with English should not be a barrier to seeking healthcare or accessing our services at Delphi Wellness Clinic.
We work closely with a variety of interpreter services, (including sign language) to make your appointment easier.
We recommend a longer appointment when using an interpreter.
Please note, we do not advise you use family or friends as an interpreter as this can impact patient confidentiality.
To book a consultation with an interpreter, please call the clinic or email us at enquiries@delphiwellness.co.uk with the language you require and we will book your appointment and interpreter according to your needs.
Yes definitely! We are very committed to providing the best care we possibly can and believe that patient feedback is crucial.
If you have any suggestions for improvement or indeed positive feedback about our clinic, please speak to your GP or any member of staff. We have feedback cards in reception and consulting rooms, or you can email us at feedback@delphiwellness.co.uk
FAQs